Request-based booking, with humans in the loop.

PawStay is intentionally small. We review every request before confirming so each dog is welcomed into the right home routine.

Step 1

Submit request

Share owner details, dog profile, requested dates, and fit notes.

Step 2

PawStay reviews

We check availability, routine, behaviour notes, and safety.

Step 3

We contact you

We'll email or call if we need anything before confirming.

Step 4

Booking confirmed

Once everything is right, you'll receive a clear confirmation.

Start a request

What to prepare before requesting

These details help PawStay review fit and safety quickly without turning the request into an instant booking.

Vaccination details

Have your dog's current C5 or equivalent vaccination information ready in case PawStay asks before confirming.

Emergency contact

Provide someone PawStay can contact if you are unavailable during a requested or confirmed stay.

Routine notes

Share feeding times, walk habits, sleep setup, toilet routine, medication, and anything that helps your dog settle.

Behaviour notes

Mention anxiety, noise sensitivity, visitor reactions, food guarding, escape habits, or anything PawStay should handle gently.

Status lifecycle

What each request status means

A request can move through a few different states while PawStay checks safety, availability, and fit. A submitted request is not a confirmed booking until PawStay marks it confirmed.

Received

received

PawStay has received the request. Nothing is confirmed yet.

Keep your reference handy and wait for the first review update.

Under review

under review

PawStay is reviewing dates, home-care fit, routine, safety details, and availability.

Wait for an email or phone follow-up if anything needs clarifying.

Needs more info

needs more info

PawStay needs another detail before the request can move forward.

Reply with the requested information, such as vaccination, routine, or timing details.

Tentatively accepted

tentatively accepted

The stay looks suitable, but final details still need to be closed before confirmation.

Wait for PawStay to confirm arrival details and mark the request confirmed.

Confirmed

confirmed

The stay is confirmed. PawStay will keep arrival, routine, and care expectations clear.

Follow the arrival guidance and contact PawStay if anything changes.

Declined

declined

The request is closed because it is not the right fit, date, or care arrangement.

Contact PawStay if you want to discuss another date or a more suitable care option.

Cancelled

cancelled

The request has been cancelled and is no longer moving forward.

Submit a new request or contact PawStay with the reference if plans change again.