Home-based care standards
Dogs stay in a real home environment and are included in a calm daily routine. We keep stays small and personal so dogs can settle safely.
Care policies
Clear expectations for safe, calm home-based dog care.
These policies help owners understand whether PawStay is the right fit before submitting a request. Every request is still reviewed manually.
Limited availability
Availability is limited by design. We would rather say no to a request than accept a stay that does not fit the dog, dates, or home routine.
Suitable dogs
PawStay is best suited to friendly dogs who are comfortable around people, can settle in a home, and are up to date with vaccinations.
May not be suitable
Dogs with serious aggression, severe separation anxiety, destructive behaviour, or constant medical care needs may not be suitable for PawStay.
Vaccination expectations
Owners should keep core vaccinations up to date, including C5 or equivalent guidance from their vet. We may ask for vaccination details before confirming.
Trial stays
For first-time guests, anxious dogs, or longer stays, we may recommend a short meet and greet or trial stay before confirming boarding. This helps your dog experience the home calmly before a longer booking.
Photo updates
For confirmed stays, we aim to share practical photo or message updates so owners know how their dog is settling, eating, resting, walking, and enjoying the day. Update frequency may vary with the length and routine of the stay.
Emergency care
Owners must provide emergency contact details and should provide vet information where possible. In an urgent situation, PawStay will try to contact the owner or emergency contact first, then seek appropriate veterinary support if waiting would risk the dog's wellbeing. Owners remain responsible for veterinary costs unless agreed otherwise in writing.
Auckland service area
PawStay is Auckland-based and reviews each suburb or address manually. Location matters because drop-off timing, pickup plans, distance, and the dog's routine all affect whether home-based care is practical.