Submitting a request does not confirm a booking and no payment is taken at this stage.
Night-based care. Choose the first day your dog arrives and the day you plan to pick them up.
We aim to reply within 1 business day after checking care fit, requested dates, and availability.
A submitted request is not a confirmed booking until PawStay marks it confirmed.
PawStay reviews Auckland suburbs and addresses manually. Location helps us assess timing, travel, and whether the stay fits our home routine.
Please contact PawStay at least 48 hours before your requested stay if you need to change or cancel.
For first-time dogs, anxious dogs, or longer stays, PawStay may recommend a short trial stay or meet and greet before confirming boarding.
Owners must provide an emergency contact. If urgent vet care is needed, PawStay will try to contact the owner first and seek appropriate veterinary support.
For confirmed stays, PawStay aims to send practical photo or message updates so owners know how their dog is settling.