Request status
Checking the latest status
We are checking the request reference and preparing the latest owner-visible update.
Request status
We are checking the request reference and preparing the latest owner-visible update.
Enter your request details to see the latest status and updates. A submitted request is not a confirmed booking until PawStay marks it confirmed.
We will continue reviewing your request and email you when there is an update. We aim to reply within 1 business day after checking care fit, requested dates, and availability.
Sign in to your account or contact PawStay with your request reference.
These are the statuses PawStay uses while reviewing a request.
PawStay has received the request. Nothing is confirmed yet.
Owner action
Keep your reference handy and wait for the first review update.
PawStay is reviewing dates, home-care fit, routine, safety details, and availability.
Owner action
Wait for an email or phone follow-up if anything needs clarifying.
PawStay needs another detail before the request can move forward.
Owner action
Reply with the requested information, such as vaccination, routine, or timing details.
The stay looks suitable, but final details still need to be closed before confirmation.
Owner action
Wait for PawStay to confirm arrival details and mark the request confirmed.
The stay is confirmed. PawStay will keep arrival, routine, and care expectations clear.
Owner action
Follow the arrival guidance and contact PawStay if anything changes.
The request is closed because it is not the right fit, date, or care arrangement.
Owner action
Contact PawStay if you want to discuss another date or a more suitable care option.
The request has been cancelled and is no longer moving forward.
Owner action
Submit a new request or contact PawStay with the reference if plans change again.